1. Carrier: We use these major carriers to ship our items: UPS DHL, FedEx and USPS.
2. Change of address: If your order was already placed and you need to change the shipping address then the order will be canceled in order for you to change your shipping address on file and place the order again.
3. Order Cancellation: send us an email before it was shipped.
4. Handling Time: Some orders are shipped the same day they were received with cut off 3 PM ET or handling time before your order leaves the warehouse is no more than 1business days for most of the listed products.
5. Order tracking details - Transit time and delays: During checkout, you can choose an estimated arrival date from the options provided.Go to the order and you"ll find the tracking number associated, order status can be checked anytime. Please note that all the carriers are experiencing some transit time delays due pandemia situation.
6. Delivery: If the product is showing as delivered, be sure our delivery provider didn't leave the product in a hidden location. If you are still unable to find your order, just contact us by email for
help. We highly recommend you add signature confirmation at the checkout when you place the order to avoid time-consuming claims for these cases.If our delivery provider was unable to deliver your order, the tracking link will show Returned Back to Sender. The product will be returned to us and your payment will be refunded accordingly.
7.Title to Products: The risk of loss and title for these products passes to you upon the carrier's delivery posted on-line to your ship-to address, and Maxboba is not responsible for any loss, theft, or damage after delivery status was posted by the carrier. We recommend that you are at home to receive your order.
Maxboba offers 30 Days money-back guarantee for most of our listings. If you need to return a product just send us an email in order to receive the Return postage label or go to the order and open a Return at the options menu.
Remember to include all the products and accessories received well packed. If you desire to keep any accessories with you it will be deducted from the Return payment.
As soon as we receive your Return just allow us 48 hours to process the Refund..
Please feel free to contact us at any time
All emails will be responded to within 24 hour